I hate buying things. To be more exact, as a state administrator, I hated buying services. My problem wasn’t with the complexities of the state procurement process – I was a bureaucrat after all and figuring out how to do paperwork was half the fun of the job – but I found determining what to [...]
92 counties. 92 different ways to do the same thing. In 1995, I discovered a truth: figuring out how people do their jobs is complicated. The complication comes not from what they do, but from the different approaches each person takes to get the job done. In 1995, I was a young, naïve consultant in [...]
My day job is helping state welfare agencies navigate the fens and bogs of federal law and regulation. My side job is helping netlogx team members understand how state government works the unique struggles our state clients face. Many new netlogx team members have worked in the private sector and have had little interaction with [...]
During the May 22 – 25 APSHA National Health and Human Services 2016 Summit, I was struck by the use of the word “welfare” and in particular by whom. Over the past 20+ years “welfare” has been supplanted by the more politically correct terms of “human services” or “social services”. I have to admit that [...]
