Last week I had the pleasure of spending the day with several agency staff within the City of Indianapolis. Our efforts were towards process improvement in various departments utilizing the tools available through the Six Sigma methodology.
The most impressive part of the eight hours was not the effort, but the people who were becoming change agents for their divisions. These representatives were not high level positions within the City’s leadership hierarchy that you see being interviewed on television … more lower to middle management employees.
The value of any process improvement implementation is not in the tactics, but the minds who drive the change. These City employees were the ones making things happen every day for the citizens of Indianapolis. Some had only been there a year, others thirty – but I observed and worked with every one of them each adding a vital component to fixing the problem. There was no blame or complaints … it was real work, real progress and real teamwork.
By the end of the day, we were miles closer to identifying each problem and getting it fixed with a new direction and a new plan. The energy and excitement in the room was palpable.
Everyone can get “stuck” in doing things a certain way … when you take the time to step away from it and analyze it … you can begin to clearly see where things are going wrong – and fix the clog in the pipe.
The most rewarding part of the day was the sense of ownership and pride I witnessed in each person. From the Parks manager to the maintenance assistant from Public Works … these folks felt validated for their knowledge and expertise.
Leadership within municipalities needs to stop being afraid of change or finding problems within their existing processes and services. Allowing your employees the ownership to make improvements has value far beyond fixing the problem!
munilogx can help you add this value to your administration. You’ll not only have healthier internal operations and external services … you’ll have a more positive staff environment.