I recently read an insightful book on change management by Chris Laping, People Before Things, which reinforces my belief that the netlogx operating principles of:

  • Respect
  • Honesty
  • Recognition
  • Kindness
  • Integrity
  • Inspiration
  • Communication
  • Accountability
  • Empowerment
  • Humor
  • Teamwork
  • Courage

are at the foundation of how our organization approaches change when faced with opportunities and challenges.  Our leadership embraces change, such as a new process, initiative, department, computer and/or billing system and understands that the path to success involves tapping into their team members’ talents and experience to make things happen.  To reinforce these principles, reminders are posted all over – in the kitchen, in conference rooms and on desks. In fact, one of our conference rooms is named “Recognition”, and another “Communication”.  Some of you may find this odd…but hearing and seeing the words daily reinforces how we approach each other and change every day.

There have been many changes which have taken place at netlogx over the years, and looking back I can see how these principles were applied:

Team members recognizing a change needed to happen to address an issue;

Courageous enough to communicate it to leadership;

Leadership being honest and acknowledging it, and empowering the team to develop a plan to address and implement it;

Being accountable to the team and leadership to develop a solution;

With humor and kindness, communicate the issue, need for change and solution and to the larger team and respecting their feedback/opinions;

and lastly, inspiring the team to embrace the change for long-term satisfaction.

In addition to these principles to enact change, tools, such as project/change management methodologies, executive brainstorming sessions, lessons learned, software, training, and marketing programs are used by our team to understand, manage, control and prepare for “Things” or change, but at the heart of it all is “People” being empowered, enabled, guided and motivated by leadership to change, and how successful interaction with each other can make positive change happen.  In the book it refers to, “Alignment, Design and Capacity” as the conditions influencing successful change.  It conveys that people need to know “why a change is coming and why it is needed” and that it needs to be easy to understand.  There also needs to be time available for people to focus on the change. netlogx partners with companies who want to enact change by using these principles and change management methodologies for successful long-term outcomes.

Using the netlogx operating principles in my daily activities and encounters with my team members helps me to put “People Before Things”, and is, in my opinion, the only way to make long-term sustainable change work in business.