Yesterday at the Skyline Club, the netlogx team celebrated the conclusion of the successful completion of System (MMIS) Certification Project for the State of Indiana. We helped the State procure and manage the implementation of the Medicaid modernization which resulted in Federal certification by Centers for Medicare & Medicaid Services (CMS) of the new Indiana solution.
Our team did a great job of engaging with the State, providing the highest level of quality, staying on budget, and completing this project on time. A variety of team members were involved in this project, including:
Phil Canada, our fearless leader and executive spokesperson on this project who always supported our team with whatever task was assigned to him. He was also the orchestrator of the “House of Quality’ dashboard and communicated our project metrics to the State daily, weekly, and monthly.
Andrew Powers who was added to the project as a Project Coordinator on the CMS Certification project. He stepped in and grew very quickly into a valuable asset to our team, managing the certification checklist updates and all the logistics of the team and the CMS on-site visit.
Tara Morse always kept her pulse on our resources, and when it seemed we exhausted all resources, she found a way to cultivate us by adding the right people at the right time.
With additional resources, our CMS Certification team cohesion grew as we managed 40-50 client meetings within a two-month period, which grew into a significant amount of coordination and documentation with over 800 criteria to track with 30-50 stakeholders or more.
In the midst of the project, we discovered the CMS Medicaid Enterprise Certification Toolkit (MECT) Toolkit version transformed from MECT 2.1.1 to MECT 2.2, so we added the services of Grant Anderson, Clayton Calvert, and Jim Dunn to track and assist us to realign our criteria to the new version, which enabled us to report all updates to the State very quickly.
The new CMS Guidance/toolkit prompted us to reevaluate at least 150 of the checklist responses and artifacts. We had more meetings to discuss these new items. We also received extra support from Melissa Johnson, our Medicaid Information Technology Architecture (MITA) Subject Matter Expert (SME), to help with interpretation and development of many MITA checklist responses.
During the summer months, we enlisted Carolyn McClain’s helping hands and support full-time on the project when we launched into vendor artifact/documentation submission and validation. We truly valued her experience on the project in the Medicaid and claims area.
We sought the support of Kevin Olson and Joan Callahan in order to create policy artifacts in our technical checklists, and Kevin eventually morphed into our “technical” guru – supporting all things technical on the project, from checklists to hardware and software.
We want to thank Sara Jones who QA’d our responses to the checklists. It was great to have your eagle eye on them to make our jobs, especially Andrew’s, much easier.
Finally, we’d like to thank Tim Barnes who jumped in and helped support the team as gaps opened up on any Indiana project.
As we reflect over the past nine months, the word that keeps coming back to my mind is growth. We grew together as a team and the project grew and morphed as the seasons changed. We all significantly grew in our respect for each other, in our project management skills and Medicaid knowledge. Not to mention how much we grew in our patience.
All in all, it was a fantastic project. Our CEO says it best. “It was a wonderful opportunity to complete the full procurement and certification process and be a key participant in this effort,” says Audrey Taylor, CEO of netlogx. “We’re thrilled to have had the chance to observe, develop, and successfully manage this project for the State of Indiana.”