Internal and External Communication
Communication with staff is another crucial element of OCM. Distributing appropriate information to the stakeholders at the right time is critical. netlogx created a project communication strategy to ensure that the staff was frequently updated on the personal impact of upcoming changes.
For example, as the NDI staffing model was developed, current staff were informed where they would be working at the NDI. Training schedules were developed and communicated to staff, and a system was developed for staff to submit NDI-related questions or concerns and obtain feedback.
A change of this magnitude also impacts many external entities. Communication strategies were implemented to ensure all outside entities were frequently updated on the NDI progress, impact on current processes, and changes needed for the opening of the new hospital.
New Technology Implementation
One of the many organizational changes that the NDI experienced was the transition from a manual paper medical record system to an electronic medical record (EMR) system, which added another layer of planning and considerations. Patients in psychiatric environments require observation and documentation for tasks like medication distribution, regular 15-minute safety checks, incident reporting, and mealtime observation.
netlogx also implemented a new internal communication technology, replacing the old method of phones and overhead paging systems. netlogx consultants managed the development, design, and implementation of Vocera, a hands-free, voice-activated badge for the hospital staff. In addition, netlogx worked with Vocera to modify the scope of work to adjust the training plan and equipment purchased to better align with the client’s unique situation.
The Vocera design and training all had to occur prior to having access to the NDI, which created challenges with determining call flow designs, effective staff training, and the ability to build staff comfort around the use of the new devices prior to the hospital opening.
Education and training were critical to the success of the transition. Among other training, netlogx consultants provided Cerner dashboard training support for the behavioral health recovery attendants. Due to the new policies, equipment, technology, and work environment, a typical current Larue Carter staff member was required to take as many as 15 total hours of training to function at the NDI.
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