netlogx works with the client to establish the appropriate level of management to meet their requirements. Establishing a fully managed service involves the following steps:
- Establish level of service to meet client business and security requirements
- Estimate resource requirements for netlogx and client personnel depending on requirements
- Agree on routine reporting schedule
- Establish, agree on and test escalation procedures
- Design and agree on service level agreements
- Design confidentiality and liability agreements (include rights of inspection and audit)
- Finalize contract
- Provide required Managed Security Services
Benefits
The client is able to benefit from a professional service backed by a Service Level Agreement and the client’s staff focus on the business. In addition the customer benefits from:
- A pool of high level expertise
- Security Technicians analyzing the bigger picture of security events, for example Distributed Denial of Service (DDoS) attacks
- The provision of alerts and specialists to respond to incidents
- Lower overall costs
- Avoiding the need to recruit and retain expensive security specialists
