netlogx works with the client to establish the appropriate level of management to meet their requirements. Establishing a fully managed service involves the following steps:

  • Establish level of service to meet client business and security requirements
  • Estimate resource requirements for netlogx and client personnel depending on requirements
  • Agree on routine reporting schedule
  • Establish, agree on and test escalation procedures
  • Design and agree on service level agreements
  • Design confidentiality and liability agreements (include rights of inspection and audit)
  • Finalize contract
  • Provide required Managed Security Services


The client is able to benefit from a professional service backed by a Service Level Agreement and the client’s staff focus on the business. In addition the customer benefits from:

  • A pool of high level expertise
  • Security Technicians analyzing the bigger picture of security events, for example Distributed Denial of Service (DDoS) attacks
  • The provision of alerts and specialists to respond to incidents
  • Lower overall costs
  • Avoiding the need to recruit and retain expensive security specialists