At the outset of any Organizational Change Management (OCM) implementation, it’s important for our consultants to know the background of the change to properly communicate to employees. We ask questions such as:
- What are the project’s objectives?
- What is the staff’s opinions overall of the upcoming new processes?
- Did all levels of staff have a voice in the decisions?
- Were all levels of staff allowed to provide feedback?
- Is this a required federal or state change that has to be implemented, regardless of preferences?
Once we have researched this information, then we can approach any group with a better understanding and knowledge to guide them with the change’s ultimately positive outcomes. Typically, our consultants bring together a group of our client’s staff who are involved in the business process at different points. netlogx then facilitates a session to document the current state As-Is business process and gather feedback on issues and opportunities within the current process.
Data and documents determining the current As-Is processes are collected, issues and concerns are noted, and all documentation and data collected are analyzed. This helps identify redundancies, bottle-necks, and other issues that contribute to process inefficiencies.
During this time, our netlogx consultants make recommendations regarding potential solutions for the issues and opportunities identified. The business then will review the recommendations and select which to implement. These selected recommendations would be incorporated into the To-Be process.
Identifying and staying ahead of any issues as the project progresses better ensures success. Recommendations made from the current process analysis are noted and addressed in the future or To-Be process design.