- What did we expect to happen?
- What actually occurred?
- What went well and why?
- What can we improve upon and how?
So, what can a project manager learn and act on based on the responses to these questions? If the first question yields responses that wildly vary, it tells the project manager that they might need to put more effort into clarifying the purpose, goals, and objectives of an activity prior to executing the tasks. For the third question, hopefully there will be at least a couple positive responses, which can provide guidance for the project manager on the things to continue doing. The fourth question gives people the opportunity to make suggestions for improvement that a project manager may not have recognized or thought about on their own.
As you can probably imagine, these conversations can go in many different directions, and that’s Ok! The point of the exercise is to allow yourself and the team some time to step back from the hustle and bustle of project tasks and assess and reflect on the internal methodologies and approaches being used to accomplish them.