The second point is communication updates should be made to all parties involved at the same time, using the same method, if possible. By clarifying the situation and update all involved parties, including EMS, of the changing situation, confusion may have been avoided by those responding and listening to the radio “chatter” or hearsay.
The third point is to communicate. Don’t fail to communicate information or make assumptions about the knowledge of others or the actions that are taking place. In this scenario, there was a lack of communication. The lead fire department failed to communicate there was an injury until asked. They assumed the ambulance was coming. If 911 dispatch was informed of the injury immediately, 911 dispatch could notify EMS, the priority of the response would be upgraded, and the paramedics responding could prepare for the treatment of the injured. Depending on the type of injury, clear and timely communication could make all the difference for a patient’s outcome. The ultimate risk–life.
Communication can affect decisions being made and actions taken. Unclear or a breakdown in communication creates risks because decisions are made and actions taken based on incorrect or limited information.
Mismanaged communication isn’t the only business risk you should be mitigating and managing. netlogx can help you survive and thrive in a dangerous world. Contact us today.